Return & Refund Policy
Return & Refund Policy
We want you to love your purchase! Because our items ship directly from our production facilities, we operate a no-return-needed policy to keep our process simple and fast.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, we will gladly make it right. Contact us within 7 days of delivery at codybiz40@gmail.com with:
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A photo or video clearly showing the product issue or defect
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A clear photo of the shipping label on the original packaging
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Your order number
Once verified, we will arrange a free replacement or full refund—no need to ship anything back!
Lost Packages & Tracking Issues
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Tracking Shows Delivered: If your tracking status shows Delivered but you have not received your package, please check with household members and neighbors first. If it is still missing, notify us within 5 days so we can assist you in opening a carrier investigation.
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In-Transit Delays: If your tracking has not updated for more than 15 business days, please reach out to us and we will issue a free replacement or full refund.
Apparel & Sizing
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Supplier Error: If we sent a size different from what is listed on your order confirmation, send us a photo of the garment size tag alongside your order number, and we will immediately send a free replacement or issue a full refund.
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Customer Selection Error: If the item sent matches what you ordered but does not fit, we cannot guarantee a full refund. However, please contact support and we will do our best to assist you with store credit or a discounted replacement.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address provided by the customer. If an order is returned to sender due to an invalid address, reshipping fees may apply.
Order Cancellations
Need to cancel? Contact us as soon as possible. If your order has not entered fulfillment or shipped yet, we will cancel it and issue a full refund immediately. Once an order has shipped, it cannot be canceled.
Buyer’s Remorse & Order Changes
Because products enter automated processing quickly, we cannot issue full cash refunds for change-of-mind purchases after an order has shipped. However, your satisfaction is extremely important to us. If you are unhappy with your item, contact us at codybiz40@gmail.com and we will work with you to provide store credit or a special discount toward a future order.